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Smart Governance
10 juni 2008
"Erik Gerritsen, former Amsterdam city manager, and Jeroen de Lange, his head of staff, recount their experience in leading the changes to Amsterdam ’s administration to make it more effective and relevant to the new urban context. Along the way they developed a number of smart governance principles that made Amsterdam ’s administration more effective, efficient and user-friendly.
Reality hit hard when Amsterdam ’s new city manager confronted city hall with dysfunctional operations which were disconnected from the increasingly complex and chaotic urban context. Serious problems were not being tackled effectively; promises by politicians and targets set in policy documents were not being met. These problems included..."
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